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Coinbase: User Incident Report

Documented cases of frozen funds, account lockouts, and non-existent customer support.

Trustpilot Rating: 1.5/5 ⭐ • 72,000+ Unresolved Complaints

Documented Incidents

Mass Account Lockouts (2023-2024)

Critical

Over 150,000 accounts restricted or frozen, many during critical market movements.

2FA Breach (2021)

Critical

6,000 accounts compromised despite two-factor authentication. Users received no compensation.

Support System Failure

Critical

Average 45-120 day response times. 72,000+ unresolved complaints. Trustpilot: 1.5/5.

Arbitrary Account Closures

High

Accounts terminated without explanation. Funds held indefinitely with no appeals process.

Real User Testimonials

Verified complaints from public forums. Click any card to view the original source.

Your funds deserve better

With Cryptocoop: No account freezes. No waiting. No helpless support tickets.