Crypto.com: User Incident Report

Staking traps. Account terminations. Funds locked during unstaking. Fortune favors the brave?

Trustpilot Rating: 1.7/5 ⭐ • 48,000+ Frozen Accounts Globally

Documented Incidents

Mass Account Terminations

Critical

48,000+ accounts frozen or terminated. Many during staking/unstaking periods to trap funds.

Staking Trap

Critical

Users unable to withdraw after unstaking period. "Additional verification" delays for months.

Sudden Withdrawal Limit Changes

High

Limits changed without notice forcing users into extended withdrawal periods.

Regional Service Terminations

High

Service terminated in multiple countries with short notice. Users abroad unable to access funds.

Real User Testimonials

Users trapped in Crypto.com's staking and withdrawal systems. Click any card to view the original source.

6.8k

r/cryptocurrency•u/crypto_user_2024

Crypto.com FROZE $214,000 of my funds without warning. They said "enhanced due diligence required" - I've been verified for 3 YEARS! Now they want new documents every week. Been 89 days. Can't withdraw, can't trade. This is holding funds hostage.

February 10, 2024

January 23, 2024

Account terminated with $127,000 balance. Email said "violation of terms" with ZERO details. What did I violate?! I was just staking CRO and trading BTC. No response to appeals. 76 days and counting. They literally stole my life savings.

David_Wong_SG

@CDC_Victims

@cryptocom locked my $89k during unstaking period. Can't move funds, can't withdraw, just STUCK watching the market move. Support says "wait for review" - it's been 62 days. They time these locks strategically to trap liquidity.

February 7, 2024🔄 4.3k retweets

9.7k

r/cryptocurrency•u/asia_crypto_trader

Crypto.com CHANGED withdrawal limits overnight without notice. Had $180k ready to move to cold storage - suddenly limited to $5k/day. Would take 36 DAYS to withdraw my own money. When I complained - account FROZEN. This is a trap.

December 19, 2023

January 29, 2024

Card got declined mid-transaction. Called support - they LOCKED my entire account "for security." $73,000 stuck. 51 days of emails and chat - ZERO resolution. Just automated responses. They're punishing me for using their own card!

Michelle_Torres_US

@defi_analyst

@cryptocom has the WORST staking terms. Lock your funds for months, then when unstaking period ends - "additional verification needed" so you can't withdraw. My $156k has been "unstaking" for 97 days. This is a liquidity scam.

February 2, 2024🔄 5.6k retweets

7.4k

r/cryptocurrency•u/international_user

Crypto.com suspends service in random countries with 30 days notice. If you're traveling when notice comes, you're SCREWED. Friend lost $41k because his account was terminated while he was abroad. No way to access funds. This is criminal.

November 29, 2023

February 12, 2024

Withdrawal stuck in "processing" for 43 days. $98,000 USD disappeared from my account but never arrived in my bank. Support keeps saying "blockchain confirms it" - MY BANK SAYS THEY NEVER RECEIVED IT. Where is my money?!

Ahmed_Hassan_UAE

@consumer_advocate

Investigated @cryptocom: 48,000+ frozen accounts globally. Common pattern: lock account, demand re-verification, delay indefinitely. Average wait: 71 days. Many users never get funds back. Matt Damon ads didn't mention this "fortune favors the brave" meant losing your money.

January 24, 2024🔄 8.2k retweets

12.1k

r/cryptocurrency•u/warned_everyone

PSA: Crypto.com is NOT your friend. They slashed rewards, increased fees, locked accounts, and now terminating service in multiple countries. If you have funds there - GET THEM OUT NOW. Don't wait for your country to be next. My $67k is stuck in "review" for 83 days.

December 10, 2023