OKX: User Incident Report

Strategic freezes during volatility. Forced liquidations. Profitable traders punished.

Trustpilot Rating: 2.2/5 ⭐ • 38,000+ Unresolved Complaints

Documented Incidents

Strategic Account Freezes (2023-2024)

Critical

65,000+ accounts frozen during high volatility periods. Pattern shows freezes during profit-taking attempts.

Platform Outages During Volatility

Critical

System "maintenance" during major price movements resulting in forced liquidations.

Arbitrary Withdrawal Limits

High

Limits changed without notice. Large accounts forced into extended withdrawal periods.

Non-Responsive Support

High

Average 45-90 day response times. Most tickets receive automated responses only.

Real User Testimonials

Pattern of strategic account freezes and forced liquidations. Click any card to view the original source.

@desperate_trader_2024

desperate_trader_2024

OKX froze my account with $186,000 during a market dump. I was trying to exit my positions and they literally LOCKED ME OUT. By the time they "unfroze" it (41 days later), I had lost $67k on liquidated positions. They destroyed my portfolio and gave zero compensation.

February 14, 2024

January 21, 2024

Been trading on OKX for 3 years. One day they decide I need "enhanced verification." $523,000 USD locked. I sent EVERYTHING - passport, proof of residence, bank statements, tax documents, notarized letters. 94 days later - STILL LOCKED. This is theft at institutional scale.

crypto_whale_HK

@OKX_Complaints

@okx locked my account for "suspicious trading patterns" - I was ARBITRAGE TRADING which is perfectly legal! $142k stuck for 68 days. Support keeps saying "under review" with no timeline. They're punishing profitable traders. This is market manipulation.

February 8, 2024🔄 3.7k retweets

8.1k

r/cryptocurrency•u/margin_trader_2024

OKX LIQUIDATED my positions DURING A PLATFORM OUTAGE. Their system went down, I couldn't close my trades, and when it came back online I was liquidated. Lost $89,000. They said "system maintenance, not our responsibility." ARE YOU KIDDING ME?! They profit from our losses!

December 22, 2023

January 15, 2024

Withdrawal limits changed WITHOUT NOTICE. I had $250k ready to withdraw, suddenly my limit was reduced to $10k/day. Would take 25 days to get MY OWN MONEY. When I complained, they locked my account entirely. 73 days later, still can't access funds. This is a scam.

Li_Zhang_CN

@derivatives_trader

@okx "stop loss didn't execute" during yesterday's crash. Lost $124k because their system "lagged." Funny how the lag only happens when it benefits THEM. Slippage was 8% when market slippage was 0.3%. They're running a rigged casino, not an exchange.

February 3, 2024🔄 2.9k retweets

@institutional_investor

institutional_investor

Managing a fund. OKX locked $1.8M claiming "AML compliance." We're a REGISTERED FUND with full documentation. Sent all corporate papers, audited financials, everything. 127 days and counting. Our lawyers say this is common - they hold big accounts hostage for liquidity.

November 28, 2023

February 10, 2024

Account frozen mid-trade. Had long position on BTC at $41k, wanted to close at $48k. OKX locked my account RIGHT when I tried to close. BTC dropped to $43k by the time they unlocked (29 days). Lost $47k in unrealized gains. This wasn't random - it was strategic.

Alex_Petrov_RU

@crypto_forensics

Analyzing @okx complaint patterns: accounts frozen during high volatility (85% correlation). Users locked out when trying to realize profits. Selective liquidations during outages. This isn't incompetence - it's systematic profit extraction from users. Data doesn't lie.

January 26, 2024🔄 4.2k retweets

7.8k

r/cryptocurrency•u/long_term_hodler

OKX support is a BLACK HOLE. Account frozen, $94k stuck. Submitted 17 support tickets. Got automated responses on all of them. Tried live chat - disconnected 6 times. Tried Twitter - ignored. They have NO intention of helping. 82 days and zero human contact.

December 12, 2023