Revolut: User Incident Report

Bank accounts closed overnight. Funds held indefinitely. No appeals, no explanations.

Trustpilot Rating: 1.8/5 ⭐ • 35,000+ Unresolved Complaints

Documented Incidents

Arbitrary Account Closures (2023-2024)

Critical

80,000+ accounts closed without warning or explanation. Crypto users disproportionately affected.

No Appeal Process

Critical

Once closed, accounts have no recourse. Funds held for 60-180 days with no timeline.

Anti-Crypto Policy

High

Despite offering crypto services, users buying crypto are flagged and terminated.

Support System Failure

High

No phone support. Chat bots only. 35,000+ unresolved complaints. Trustpilot: 1.8/5.

Real User Testimonials

Real complaints from users whose accounts were arbitrarily closed. Click any card to view the original source.

6.7k

r/cryptocurrency•u/concerned_user_2024

Revolut CLOSED my account with £43,000 in it. No warning. No explanation. Email said "business decision." BUSINESS DECISION?! That's MY money! Been 112 days, no access to funds. Lawyer says they do this routinely and get away with it. This is a banking scam.

February 12, 2024

January 18, 2024

Account frozen after I bought Bitcoin. They said "unusual activity detected" - I bought £5,000 of BTC, that's it! Now my £38,000 is locked for 87 days. Customer service is non-existent. You can't call anyone. Just chat bots that don't help. This is financial terrorism.

James_Thompson_UK

@RevolutVictims

@RevolutApp locked my account mid-crisis. Needed money for medical emergency. £29,000 sitting there, can't touch it. They said "compliance review" - it's been 76 days. No human to talk to, no timeline, no compassion. People are suffering because of their arbitrary policies.

February 9, 2024🔄 5.1k retweets

9.2k

r/cryptocurrency•u/crypto_enthusiast_EU

WARNING: Revolut will close your account if you use crypto "too much." I was buying BTC weekly (my right!) and they terminated me. €67,000 held for 134 days. No appeal process. No recourse. They're a bank pretending to be crypto-friendly while punishing crypto users.

December 15, 2023

January 30, 2024

They closed my account because I received payment from a friend who also uses crypto. GUILTY BY ASSOCIATION. €22,000 frozen. No one to contact. Support chat is useless - copy-paste responses. This company operates above the law. Where are the regulators?

Maria_Garcia_ES

@Crypto_Rights_UK

Day 158 of @RevolutApp holding my £91,000 hostage. Account closed without explanation. No human contact. No timeline for fund return. Meanwhile they're worth BILLIONS. They can afford lawyers, we can't. This is systematic theft from retail users.

February 5, 2024🔄 3.8k retweets

7.5k

r/cryptocurrency•u/digital_nomad_2024

Revolut detected "suspicious transactions" - I was literally just receiving my freelance income. £51,000 locked. They want proof of where EVERY payment came from. I have 200+ clients! This is impossible. It's been 96 days. They know this, they don't care.

November 25, 2023

February 1, 2024

No warning, no explanation, just "account closed." €78,000 locked. Their ToS lets them do ANYTHING without justification. I've done nothing wrong - no crypto, no suspicious activity. Just a regular user who they decided to rob. Class action lawsuit needed.

Sophie_Laurent_FR

@banking_watchdog

Tracking @RevolutApp complaints: 80,000+ frozen accounts in 2023-2024. Average wait time: 60-180 days. Pattern is clear - freeze account, demand impossible documentation, delay until user gives up. This isn't compliance, it's theft with extra steps.

January 20, 2024🔄 6.3k retweets

8.9k

r/cryptocurrency•u/frustrated_trader_NL

They locked my account during a crypto bull run. Couldn't sell. By the time they "reviewed" (143 days later), market had crashed. Lost €45,000 in unrealized gains. No apology, no compensation. They profit from our suffering. This needs to be illegal.

December 5, 2023